Raising the Bar for Service Excellence in the Overhead Crane Industry
What is the Crane 1 Advantage?
Crane 1 takes a consultative approach to create a partnership with our customers formulating ways to improve their business performance. We are consultants who can add substantial value through specialized knowledge and a unique perspective.
Being able to give an unbiased maintenance advice because we are not an OEM manufacturer assures that our repair / replace recommendations are based upon our technician expertise, and broad equipment experience, which is always at the forefront of our thinking and always in the best interest of our customer. Our goal simply stated is to maximize our customers uptime at a minimal cost. Our program is designed to address our customers operational challenges.
By using our Maintenance Management System we can confidently analyze our customers equipment to lower emergency repair cost and plan for the appropriate corrective and preventative maintenance saving our customers thousands of dollars each year in downtime.
Why Are We Better?
At CRANE 1, we are proud of our performance in four key areas that add tremendous value to our customers:
DEEP INDUSTRY EXPERTISE
Extensive Crane Expertise and Deep Safety Knowledge
With decades of experience exclusively with crane and hoists, CRANE 1 is second to none when it comes to servicing the industry and providing the right parts. Our associates have extensive crane industry expertise — many of our technicians have more than 20 years of experience — and vast safety knowledge. Whether we come out for an inspection, a service call, modernization, a new crane system or a simple repair, we get the job done right.
PERSONAL ON-SITE SERVICE
History of Delivering Service with Integrity for Over Two Generations
We form lasting relationships with our customer partners by providing a level of personal service that is unmatched in the industry. When you work with CRANE 1, you get a partner who not only cares about your service experience but one who takes the time to communicate with you about your recommended services and repairs before fixing your crane and hoist equipment.
When you work with CRANE 1, you get to know our management, sales, and service teams, so you feel like you’re buying service, parts, and equipment from a person, not a big company. You get personal and detailed service reviews from a staff that is accessible all day, every day. Our personal touch is part of the reason many of our customers depend on Crane 1 to take complete care of their cranes — from installation and inspection to repairs and verification of paperwork. They know we are the one they can count on for trusted solutions.
Building the Systems that Leapfrog the Industry with Experienced Engineering and Leading Strategic Partners
With so much experience servicing so many applications throughout the years, CRANE 1 is confident that we can find the right crane or hoisting equipment solution for any problem and every customer. We have access to the most efficient, up-to-date, high-quality equipment in the industry, which allows us to offer our customers the leading-edge equipment they need.
CRANE 1 designs, builds and installs state-of-the-art crane systems using leading OEM equipment from the top manufacturers in the crane and hoist industry. Instead of recommending a ready-made product for your operation, we customize a solution to fit your unique needs. We are not tied to just one company — we support all the leading brands, which frees us to recommend the best choice for your application.
CRANE 1 Attracts, Develops and Retains the Industry’s Best Talent
CRANE 1 has the industry’s best talent, and our new hires become top-tier technicians by learning from the best in the business. While CRANE 1 has an excellent team, we know that there is always room for improvement, and one way to get better is to keep an eye out for people with great skills and a great attitude. That’s why we recruit and employ only those individuals who meet our high standards; then we continuously train them so they develop advanced skills and knowledge. Occasionally, we hire people with more potential than experience, and we have a system in place to make sure they learn from experienced techs and inspectors so they grow and advance in their careers.
Service Technicians and Safety Specialists.
Your CRANE 1 Certified Service Technicians and Safety Specialists provide the highest quality – backed by a team of Service Coordinators, Service Supervisors and Operation Managers that ensure that you receive excellent service every call.
- Personal on-site service 24/7/365
- Safety inspections and equipment assessments
- Proactive New equipment installation
- Emergency repair
- Same-day service
- Planned maintenance
Your CRANE 1 Account Manager is responsible for designing a personal, customized program that provides:
- Expertise in equipment selection, installation, and maintenance
- 24/7/365 assistance to take care of any issues
- Cost-saving opportunities
- Monthly reporting of your key performance indicators (KPIs)
- Quarterly and annual reviews
- Trend reporting on your uptime performance, safety progress, and cost savings
Your CRANE 1 Customer Care professional personally manages the day-to-day delivery of your program, including:
- Service scheduling
- Parts logistics
- Quality assurance
- Real-time reporting